TAPI Telephone Integration

This unique interface will screen pop either the record card of the incoming telephone number or details of any open projects or support calls. It connects directly to the right section of your Industry Software solution.

Using your PC to control your phone calls is convenient and saves time. Using Adaptive CTI, you can easily answer calls, hold them and transfer them to other people. You can even see the status of other users and telephone extensions before you try to call or transfer a call to them.

It can work with either first or third party drivers - we recommend either Adaptive or Identapop. It searches customers, prospects or suppliers at main number or contact level.

Please note TAPI is an industry standard and your telephone system must be TAPI compliant to use this product.

Key Functions

• Dial from the PC screen using any dial icon in your Industry Software solution
• Screen-pop your chosen Industry Software solution application with caller details
• See the status of other users and extensions
• Call lists save time and improve business communication
• See who is calling, before you answer the telephone
• On-screen call control buttons
• Auto screen pops either customer, supplier or prospect record card
• Auto screen pops open support or customer service calls and allows you to create a new call
• Auto prompts for creation of a new record if an existing record cannot be found
• Searches main number, contact direct line or mobile number
• Instant record indentification improves staff logging, thus improving customer service
• Supports both 1st and 3rd Party TAPI Interface via approved 3rd party products

System Requirements:

• IdentaPop 1st Party TAPI Driver
  OR
• Adaptive 3rd Party TAPI Driver

Product Code:

EXT010