Support Desk

Technical Support is part of every PromoServe, TransAction and QuickOrder Portal contract, and is available through a variety of means:

• Call 0844 509 0030 (Option 1) to speak to a member of the technical support team.
• Press F3 within the software to access the corresponding online help page on www.promoservehelp.com
• Press F4 within the software to access LIVE CHAT, or click here
• Access Knowledgebase (please click here)
• Use the below contact form

Live support hours are Monday to Friday, 08.30 - 21.00. Outside of these hours you can email support@promoserve.co.uk or visit www.promoservehelp.com.  
 
The purpose of the support team is to respond to software configuration questions, technical problems and simple usage queries. They are not intended to be a training resource.
 
If you have not been trained on an area of the system, you are advised to either access www.promoservehelp.com or book some dedicated time with a member of support.